AI’s
Misallocation Paradox: High Adoption, Low Impact
When the
Washington Post recently analysed 47,000 publicly shared ChatGPT conversations,
the findings revealed something both intriguing and troubling from an economic
standpoint. Despite hundreds of millions of weekly users, most interactions
with AI remain small, superficial, and low stakes. People turn to it for casual
fact-checking, emotional support, relationship advice, minor drafting tasks,
and personal reflections. What stands out is how little of this activity
involves the kinds of tasks where AI is genuinely transformative—research,
modelling, academic writing, teaching preparation, data analysis, supervision,
and professional decision-making.
For
economists, this pattern immediately recalls the familiar distinction between having
technology and using it productively. The issue is not that AI lacks
capability; it is that society is allocating this new form of cognitive capital
to low-return activities. In classic economic terms, this is a misallocation
problem. A technology designed to augment reasoning, accelerate knowledge
production, and expand human capability is being deployed primarily for
conversations and conveniences that generate almost no measurable productivity
gains.
This
conclusion is not only supported by the Washington Post’s dataset; it is
something I encounter repeatedly in practice. Over the past two years, as I
have conducted AI-literacy workshops, supervised research, and written about
AI’s role in higher education, I am often struck by the kinds of questions
people ask. They tend to revolve around the most basic aspects of AI: What
is AI? Will it replace teachers? How can eliminate AI in my work? These
questions do not reflect curiosity about using AI for complex professional or
analytical work; instead, they reveal uncertainty about where to even begin.
Many participants—professionals and academics included—have never attempted to
use AI for deep reasoning, data analysis, literature synthesis, curriculum
design, or research supervision. When I think about how transformative AI can
be in teaching, research, and analytical work, I am often frustrated because it
feels as though we are sitting on an intellectual gold mine, yet many people do
not realise that the gold is there.
This
personal experience is fully consistent with the Washington Post findings.
Fewer than one in ten of the sampled conversations involved anything resembling
technical reasoning or serious academic engagement. Data analysis was almost
entirely absent. Interactions that could have strengthened research, teaching,
policymaking, or organisational performance were overshadowed by uses that,
while understandable on a human level, contribute little to economic or
educational transformation. The bottleneck here is not technological capacity
but human imagination and institutional readiness.
Several
factors help explain why this misallocation persists. Many users simply lack
the literacy to see AI as anything more than a conversational tool. Habits
shaped in a pre-AI world also remain dominant, students still search manually,
write from scratch, and labour through tasks that AI could meaningfully
accelerate. Institutions are even slower to adapt. Universities, schools,
government agencies, and workplaces continue to operate with old structures,
old workflows, and outdated expectations, even as they claim to “adopt” AI.
When technology evolves faster than institutional culture, capability
inevitably sits idle.
Economists
have long demonstrated that new technology produces productivity gains only
when complementary capabilities are in place. Skills must evolve,
organisational routines must adapt, and incentives must shift. Without these
complements, even the most powerful general-purpose technologies generate only
modest results. AI today fits this pattern almost perfectly. It has been
adopted widely but absorbed shallowly.
This gap
between potential and practice is especially relevant for Africa. The continent
stands to benefit enormously from disciplined, high-value use of
AI—particularly in strengthening research output, expanding supervision
capacity, enhancing data-driven policymaking, improving public-sector
performance, and enriching teaching and curriculum design. Many of Africa’s
longstanding constraints—limited supervision capacity, slow research processes,
weak analytical infrastructure—are precisely the areas where AI can make the
most difference. Yet the prevailing pattern mirrors global trends: high
adoption for low-value tasks and minimal use in areas that matter most for
development.
Ultimately,
the impact of AI will depend less on the technology itself and more on how
societies choose to integrate it into their high-value activities. The real
opportunity lies in shifting AI from consumption to production—from a tool of
conversation to a tool of analysis, reasoning, modelling, and knowledge
creation. This requires deliberate investment in AI literacy, institutional
redesign, and a cultural shift in how we think about teaching, research, and
professional work.
The
paradox is clear: adoption is high, yet impact remains low because the
technology is misallocated. The task ahead is not to wait for “more advanced”
AI, but to use the AI we already have for the work that truly matters. Only
then will its economic and educational potential be realised.